Terms & Conditions of Acceptance
In all following paragraphs, the terms "you" /"your" refers to you the Customer /advertiser /vendor. "We" /"us" /"ours" refers to OwnerHome. The "Service" refers to online property advertising purchased by the Customer and provided through the website of OwnerHome.
Consent
If you choose to submit your property details to us for publication you are indicating:
- That you are the legal owner of the property with the sole right to sell, or you have legal power of attorney on behalf of the property owner.
- That you agree to OwnerHome publishing these details for you.
- That the property details supplied by you are true and accurate and not misleading in any material way.
- That on receipt by us receiving your payment, advertising of your property for sale, then service will commence within 24 hours.
Copyright
In respect of any property details or photographs submitted by you for publication, you confirm that you own full title to such details and /or photographs and you agree to grant a copyright license to OwnerHome.
Note that you cannot use photographs from estate agent's particulars without their express permission - it is the customer's responsibility to ensure they have copyright over any materials supplied to us for publication on their behalf and you agree to indemnify OwnerHome in respect of any claims against us or expenses incurred by us in respect of breach of copyright issues.
Photographs, images, property descriptions and all other content published on this website are copyright of OwnerHome and may not be copied from this site and reproduced in any other advertisement or marketing, without our written consent.
No-quibble 24hr Cancellation
If you wish to cancel your payment for any reason, we offer a full refund of the advertising fee paid providing that we are informed by email within 24 hrs of the online payment order. After this time, our standard refunds policy applies (see below).
Transfer of Advertising
Individual property listings are not transferable and may not be used for advertising of more than one property or any property other than the property listed for sale initially without our permission.
Multiple Property Sales
In the case of commercial developments, where more than one property is available, we are able to offer an attractive discounted advertising package based on the total number of properties for sale in the development.
Your Privacy and Security
Your personal details are held on a secure database and only those details you wish to be published are made available to our site visitors. We do not pass confidential customer information to other organisations (see our privacy policy).
Property Descriptions
All property details supplied by owners to us must be accurate, fair and honest.
We reserve the right to edit or delete any descriptions which we know or believe to be false or misleading or where there is a potential for misunderstanding. We routinely check all listings and may make amendments to improve presentation, correct spelling, obvious errors or to comply with the provisions of the Property Misdescriptions Act 1991. The property description should only provide a factual breakdown of the property features.
The factual accuracy of the information supplied for publication on this site, is the responsibility of the advertiser /vendor and you agree to indemnify OwnerHome against any claims or expenses arising from misleading or inaccurate claims made by you about the property within the advertising published.
For-Sale Signs
Our professional quality for sale boards are available at extra cost, displaying our company telephone number. All enquires from board advertising will be forwarded to the customer/vendor via our email facilities.
Note that no returns /refund can be given unless the sign proves to be faulty, in which case a replacement will be offered free of charge.
Under local planning regulations only one board may be displayed outside a property for sale.
Advertising Time Limit
Your property or properties can be displayed on our site for a maximum period of 12 months from time of registration.However, we do ask that you keep us informed of any offers and in particular when contracts are exchanged, or where you wish to stop receiving responses to your advertising from interested buyers. This enables us to keep our site up to date and avoids wasting buyers' time.
Our Liability to You
The price we charge relates essentially to the set up cost of each paid property advertisement and the initial administration involved. Therefore, once a customer's property details have been published on this site for a period exceeding 7 days, our service is deemed to have been fully delivered.
After the 7 day 'paid-up' period, advertising and support is continued for a period of 12 months inclusive of 7 day period, free of charge.
Arrangements to publish properties on our partner sites may be subject to alteration or cancellation without notice according to changes in service or costs imposed on us by those partner sites. As such, we do not guarantee unlimited publication on partner sites (paid or not), although where available our practice will be to offer an unrestricted access period.
Limit of Liability
The maximum liability for any loss arising due to our negligence will be limited to a sum equal to the value of the advertising fee received.
Pricing
The prices shown on this website are what you pay. There are no hidden costs and vat is included in all figures. We reserve the right to amend or change pricing or package service content at any time without notice.
Publication of Partner Websites (Multi-List Package)
Publication of customer listings on our network partner sites normally takes 1-2 working days.
Note that this period is provided as a guide only and may vary and assumes the normal operation of automated processes and /or systems currently in place. From time to time, interruptions in service can occur for technical reasons, due to faults or for necessary maintenance and customers are advised that whilst we undertake to ensure the swift forwarding of information for publication or update of listings on our partner sites, we cannot accept any responsibility for interruptions or delay in publication at these sites due to faults or maintenance issues affecting services beyond our control.
The design, search facilities and display of property information on our partner sites is controlled and directed by those individual sites exclusively and we have no control over the operation of their services. No guarantee is offered that property details placed on partner sites will appear in any particular format or under any particular search category. We merely undertake to forward the information and address details accurately as provided by you for publication by the site(s) in question. However, we will liaise with partner sites over any problems or faults arising, but we do not accept any financial or legal responsibility for the failure or delay of partner sites to display property details as expected.
Interuption in Service
OwnerHome makes every reasonable effort to ensure that our website facilities are available to internet visitors and customers at all times. However, we do not offer any guaranteed percentage time of availability and accept no financial liability for any interruption in service or temporary loss of some or all website facilities at any time.
On occasion, necessary maintenance or upgrade work requires the site to be taken 'off-line' without notice, but we endeavour to keep downtime to a minimum and in most cases of scheduled maintenance, this normally involves no more than a few minutes.
Our website is hosted in a secure protected environment with excellent security and backup measures in place and a very high level of service is anticipated.
Distance Selling Regulations
Clause 8(3) of The Consumer Protection (Distance Selling) Regulations 2000 states that the statutory cancellation (cooling-off) period of 7 days for services purchased over the internet, does not apply where performance of that service has already commenced with the customer's agreement.
Our online payment facilities are designed to activate your public advertising automatically and therefore, by making a payment for advertising on this site you signify your agreement to the advertising service commencing IMMEDIATELY and that the standard cooling-off period does not apply as per clause 8(3) of the Regulations.
This does not affect your right to cancel your advertising within 24 hours for a full refund under our no-quibble cancellation terms (see above).
Refunds
No refund of our advertising fees will be made, purely on the grounds that the property becomes subject to an offer or is sold to any purchaser, introduced by us or not, after publication of paid advertising.
No refund of our advertising fees will be made for loss of service, temporary or permanent, in any circumstances, after the expiry of the initial 7 day advertising period.
Other circumstances may be reviewed and a refund offered at our discretion, however, under no circumstances will our liability exceed the value of the advertising fee received.
This does not affect your statutory rights as a consumer.
Guarantees
OwnerHome offer no guarantees that you will receive any offers or sell your property through our website.
Complaints
If you experience any problem using our service, or we make an error in publication, let us know straight away and we will do everything in our power to put things straight.
Call our Customer Services on 0845 257 0982 during normal office hours or email us using our contact form.
Please quote your property ID in all communications. We aim to respond to all enquiries within 24 hours.
Jurisdiction
Any dispute pertaining to the provision of our service is subject to the laws of England & Wales.